Privacy notice

Chapters is run by [COMPANY LEGAL NAME], a [ENTITY TYPE] at [REGISTERED ADDRESS], which is the controller of the information below. For anything about your information, or anything else, write to help@chapterstravel.com.

• Account details: both partners’ first names, and your email address when you give it, to sign in by link and to hear from us about a request you made.
• Quiz answers: each partner’s answers and how long each of you paused on a question (dwell time). One partner’s answers are never shown to the other.
• Trip details: the occasion you declare, where you fly from, nightly budget, how far you will fly, whether you are happy to drive, trip length, dates, dreams, no-gos, places you have been, and the stops you keep or change on a plan we wrote.
• Dietary, allergy and mobility notes: one dietary question in the quiz, and, if you choose to tell us, an allergy line and anything a kitchen or a hotel should know. An allergy, a pregnancy (“Babymoon” as an occasion) or a mobility need is health information. Every one of these questions is optional.
• Children’s age bands: whether children travel and an age band for each, for the trip only. Never a name or a birth date.
• Payment: we do not take card details. A hotel takes payment through its own link under its own terms. When we charge the design fee, we take it by a Stripe payment link, and Stripe, not we, holds your card.
• Photographs you choose to put in your film, up to twelve, kept encrypted and only to make your film; a photograph is deleted when you take it out or erase your account. Photographs in the app’s journal stay on your phone.
• On your device: the quiz keeps its progress in your browser’s own storage. We set one small cookie of our own that remembers whether you chose the day or the night colours, and, when you sign in by link, a second that marks this browser with a random number so we can tell you if your account is opened from a browser it has not used. We do not keep your location, and we use no advertising or tracking cookies.

• To deliver the trip: your shape, your places, your plan, your bookings and the letters that carry them. Basis: the contract you asked us to perform.
• The occasion: The occasion you choose is private to you. We use it only to plan your trip and never show it to your partner. Basis: the contract you asked us to perform.
• Health information and children’s age bands: used only to shape your days and tables and to tell a kitchen or a hotel what it needs to know. Basis: your consent, given by ticking the box on the screen that asks, and withdrawn by unticking it, removing the line, or writing to us. Nothing else needs them.
• Dwell time: to weigh a hesitant answer differently from a confident one, and for nothing else. Basis: our legitimate interest in the accuracy of what you asked for.

Only what each one needs to do its part:

• Fora Travel, Inc., the travel agency through which hotel bookings are placed, and the hotel: the travellers’ names, dates, the room, and any dietary, allergy or access line you asked us to pass on.
• Stripe, when a design fee is charged: the payment, never your answers.
• Supabase (database, accounts, file storage, backend), Vercel (hosting) and Resend (email): everything above is stored and sent through them, in the United States.
• Google: Gemini reads a booking confirmation you attach so we can show you the facts in it; Places answers for pictures and details of a place. Those requests carry a place or a file, never you.
• Mapbox draws the maps: your browser or phone asks Mapbox for the map, so Mapbox sees that request and your IP address, never your name. WeatherAPI.com gives the forecast and OpenRouteService the route between stops; each request carries a place, never you.

We do not sell personal information, and we do not share it for advertising purposes. If you are in the UK or EEA, storage in the United States is an international transfer; [TRANSFER SAFEGUARD, to be named once the processors’ agreements are signed].

For as long as your account exists. When you erase your account, your own information goes at once; quiz answers stay only in a form that no longer names you, while your partner’s account remains, because their shape is drawn from both halves. The sign-in browser record lasts about a year. A film photograph goes when you take it out. We do not yet run a timed deletion for an account nobody returns to; write to us and we remove it.

You can ask to see what we hold about you, correct it, erase it, receive a copy, restrict or object to how we use it, withdraw a consent, and complain to your local supervisory authority. Write to help@chapterstravel.com, or erase your account yourself from your account page on the web or the Account screen in the app. We answer within thirty days.

Chapters is for adults, and no child uses it. The only thing we hold about a child is an age band for a trip, given by a parent with their consent, never a name or a birth date; it goes when the trip or the account does.

This section is for people in Washington State under the My Health My Data Act, and for anyone else it helps. The consumer health data we collect is what you choose to tell us about an allergy, a dietary need, a pregnancy (the “Babymoon” occasion) or a mobility need. Its source is you. We use it only to shape your days and tables and to tell a kitchen or a hotel what it needs to know, and we collect and share it only with your consent, given by ticking the box on the screen that asks. We share it with the hotel and the agency that places the booking, with the services that store and send it (Supabase, Vercel, Resend), and with no one else. We do not sell it, and we do not use geofencing. You can withdraw consent by removing the line, ask for a list of the third parties that received it, have it deleted, and appeal a refusal, by writing to help@chapterstravel.com.

If we change what we collect or why, we update this page and its date, and where the change matters we tell you before you next give us information covered by it.